Collections
SHIPPING
Delivery times may vary depending on the product or country. Manufacturing processes (pre-order) may cause additional delays of 10 to 15 days. Unless out of stock, shipments are processed from Monday to Friday.
Depending on the destination, orders can be delivered to your home or a pick-up point, and in most areas, there is also an express shipping option available.
Delivery times will vary depending on the country:
Furthermore, shipping costs will vary depending on the country:
CAN I EXCHANGE OR RETURN MY PRODUCT?
You have the right to cancel your purchase and exchange or return the products purchased within a maximum period of 30 days from the moment of receipt of the product.
In the case of a return due to withdrawal, the customer shall bear the return costs, which will be the same amount as the shipping costs. The refund will then be for the full amount of the item. Once the product is received in our warehouse, we will verify its condition for the refund.
See below how to proceed for product returns or exchanges.
HOW DO I PROCESS A RETURN?
You have a maximum of 30 calendar days from the date of order delivery to return your purchase. Items must be in perfect condition, with the label. Otherwise, MarÀvic Collection reserves the right to refuse the return. The refund will be processed within a maximum of 7 days after arrival at the warehouse.
To process the return, you must follow the instructions detailed in our portal.
HOW DO I PROCESS AN EXCHANGE?
You have a maximum of 30 calendar days from the date of order delivery to exchange your purchase. Items must be in perfect condition, with the label. Otherwise, MarÀvic Collection reserves the right to refuse the exchange.
You can make the exchange by following the instructions detailed in our portal.
Shipping of the new product will take place once we have received and processed the product at our facilities, within 24-48 hours of receipt. Exchanges are subject to stock availability on the website.
RETURN OF DEFECTIVE OR DAMAGED PRODUCTS
If a product purchased on the MarÀvic Collection website does not meet quality standards, you have the right to file a claim during the legal warranty period by emailing hola@maravic-collection.com.
We ask that you contact our after-sales service and briefly explain the problem, please attach clear photographs of the product, full detail, and close-up.
